Shipping
Shipping your order
After we receive your order, we will pack it within 2-3 business days, Monday to Friday (excluding public holidays), following the receipt of payment. If for some reason we are unable to make this time frame we will contact you via the email address you have provided. Occasionally a delay can happen due to high demand, and in this instance we will keep you updated as we can with any revised delivery dates.
Once your order is ready you will receive a tracking email so that you can follow the status of your delivery.
By default, we send orders without the need for a signature but you can opt for a signature required option at the checkout. Please note that choosing this can cause delays if you are not home to recieve the parcel. Please note that rural deliveries are always delivered without the need for a signature, even if you select this option at checkout.
New Zealand Onshore Shipping Costs
Shipping within NZ is a flat rate of $7.99. We offer free shipping for any orders valued over $99.
Shipping charges only cover delivery within our freight providers network. We cannot send to PO Boxes. For locations outside of this network, additional charges may apply.
Auckland Target Time (after dispatch) – 1-2 working days
North Island Target Time (after dispatch) – 2-3 working days
South Island Target Time (after dispatch) – 2-4 working days
Allow an additional 2-3 days for Rural deliveries
Occasionally NZ Couriers may experience service disruptions due to demand surges, weather events, natural disasters, or other events beyond our control. You can view the status of their delivery network here.
Shipping to New Zealand offshore islands
Please review our shipping providers policies regarding shipping to these locations:
Shipping overseas
At present, we can only offer standardised shipping prices at checkout to New Zealand addresses. We are still working on our standardised worldwide shipping prices at checkout, however if you live outside of NZ and would like a shipping price, please contact us and we would be happy to provide one.
Please feel free to contact us if you have any questions about the shipping of your order
For product returns, please view our returns policy.